FAQ
We've compiled a list of frequently asked questions to make your candy shopping experience as sweet and seamless as possible.
1. How can I place an order at Chiji Candy?
To place an order, simply browse our online candy store, select the products you want, and click "Add to Cart." When you're ready, go to your shopping cart, review your selections, and click "Checkout" to complete your order.2. What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. You can also use PayPal for secure payments and of course Apple Pay and Google Pay!3. How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package's status on our website or the carrier's website.4. What is your shipping policy?
We offer various shipping options, including standard and express shipping. Shipping costs and delivery times depend on your location and the selected shipping method. For more information, please reach out to us using our "Contact Us" page.5. Do you offer international shipping?
Not currently! Chiji Candy does not ships internationally to satisfy sweet cravings worldwide. However, we are currently working very hard to make this a possibility so hang tight and keep an eye on our social media channels.6. Can I return or exchange my order?
We want you to be 100% satisfied with your purchase. If you receive damaged or incorrect items, please contact our Customer Support within 7 days of receiving your order to arrange for a return, refund or exchange. For more information, please reach out to us using our "Contact Us" page.Chiji Candy offers a variety of candies, including options for those with dietary restrictions. Check the product descriptions for details on allergens, gluten-free, vegan, and sugar-free options. If you are still unsure and have specific requirements the please do not hesitate to contact us and we will try our best to cater to your dietary requirements.
8. How can I contact Chiji Candy's customer support?
You can reach our friendly customer support team by visiting our "Contact Us" page and reaching out to us through any of the options provided.9. Do you offer bulk or wholesale pricing?
Yes, we do! Chiji Candy provides bulk and wholesale pricing for businesses, events, and parties. Please visit our "Contact Us" page and fill in the "Special Inquiries" form with as much detail as possible. Our Candy Team will get back to you as soon as we can!10. How can I stay updated on Chiji Candy's latest products and promotions?
To stay in the candy loop, follow us on social media! We're active on Facebook, Instagram, Tick Tok, and Twitter. We also have random flash sales so we highly recommend you give us a follow on our social media channels!11. Do you offer gift wrapping or personalized messages for orders?
Yes, we do! You will have to place a special request using our "Special Inquiries" form which can be found on our "Contact Us" page. We will endeavour to meet all requests made however sometimes we cannot so please provide us with as much specific detail you can!
Yes, we often have special promotions and discounts for bulk orders, holidays, and special occasions. Keep an eye on our website, social media or subscribe to our newsletter to stay informed about our latest offers and deals. If you have a particularly large order you want to place then please refer to the "Contact Us" page and reach out to us!
You can find and follow us on your favourite social media platforms to stay updated on the latest candy trends, promotions, and giveaways. Links to our social media channels can be found at the very bottom of our website!
Absolutely! We love seeing your sweet moments with our candies. Don't forget to tag us or use our official hashtag #ChijiCandy when you post your photos and reviews on social media. You might even get featured on our profiles and receive special discount codes as a Thank You!
If you wish to unsubscribe from our newsletter or promotional emails, you can easily do so by clicking the "Unsubscribe" link at the bottom of any email you receive from us. This will opt you out of receiving future marketing communications while allowing you to continue receiving order-related updates.
If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to make your candy experience with Chiji Candy as sweet as can be!
If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to make your candy experience with Chiji Candy as sweet as can be!